Refund policy
Refund+Returns
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Returns are accepted within 15 days of delivery.
Free return shipping is provided. Final sale items are not eligible for return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@tuneshades.com.
If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hello@tuneshades.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Unfortunately, we cannot accept returns on final sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you may place a separate order for the new item.
European Union 14-Day Cooling-Off Period
If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Items must be returned in the same condition as received, unworn or unused, with tags, and in original packaging, along with proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since we approved your return, please contact us at hello@tuneshades.com.